Shipping policy

Effective Date: 1.2.24

Thank you for choosing Storehouse Project Sdn Bhd for your Guinness official merchandise needs. We are committed to providing you with the best shopping experience, including a seamless and reliable shipping process. Please review our shipping policy carefully to understand how we handle the shipment of your orders.

1. Processing Time:

  • All orders are processed within 3 business days.
  • Orders are not processed on weekends or holidays.

2. Shipping Rates:

  • Shipping rates are charged based on a flat rate.
  • Shipping costs will be displayed at the checkout before you complete your purchase.

3. Shipping Methods:

  • We offer several shipping options to accommodate your needs.
  • Available shipping methods may vary based on your location.

4. Estimated Delivery Time:

  • The estimated delivery time is calculated from the date your order is shipped, not from the date of purchase.
  • Standard shipping typically takes up to 10 business days, while expedited shipping options may be available for faster delivery.
  • Delivery times may vary based on the shipping method selected and your location.

5. Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.
  • You can track your order using the provided tracking number on our website or through the designated courier's website.

6. International Shipping:

  • We offer international shipping to select countries.
  • International shipping rates and delivery times may vary.

7. Customs and Duties:

  • International orders may be subject to customs duties and taxes imposed by the destination country.
  • Storehouse Project Sdn Bhd is not responsible for any additional charges incurred during customs processing.

8. Shipping Delays:

  • Storehouse Project Sdn Bhd is not responsible for delays caused by unforeseen circumstances, such as weather, natural disasters, or customs delays.
  • In the event of a significant delay, we will make every effort to keep you informed.

9. Address Accuracy:

  • It is the customer's responsibility to provide accurate shipping information.
  • Storehouse Project Sdn Bhd is not responsible for orders shipped to incorrect or undeliverable addresses.

10. Lost or Stolen Packages:

  • Storehouse Project Sdn Bhd is not responsible for lost or stolen packages once they have been marked as delivered by the courier.
  • Please ensure that the shipping address provided is secure and accessible.

By placing an order with Storehouse Project Sdn Bhd, you agree to the terms and conditions outlined in this shipping policy. If you have any questions or concerns, please contact our customer service team at shop@arthursstorehouse.com.

Thank you for choosing Storehouse Project Sdn Bhd. We appreciate your business!